Terms & Conditions

Terms & Conditions

Terms & Conditions:- of https://firlonaa.com

Your access to and use of our service is governed by your acceptance of and compliance with  these Terms and Conditions. These terms apply to all visitors, users, and anyone who accesses, downloads, or registers on our website. By accessing, downloading, or using the website, you agree to abide by these terms. If you disagree with any part of these terms, you are not permitted to access the website.

1.User Agreement:-

•  Firlonaa Company is an online platform bridging the gap between service users (customers) and service providers (technicians).
• For your convenience, make sure you carefully read all the guidelines given on this terms and conditions page before using Our Company.
• In these Terms and conditions (which are referred to in this document as “these terms”), “Customer” means the customer for whom the Works are to be carried out by Our Company’s technicians (vendors), and ” Our Company” means ‘Company.’ “Contract” means the agreement between the Customer and Our Company to carry out the Works.

2.Our Services:-

• The Services involve providing the Platform that allows you to book and schedule various home-based services with independent third-party service providers, referred to as “Service Professionals.” As part of the Services, Firlonaa Company assists in processing payments to Service Professionals for the services they provide and collects payments on behalf of these Service Professionals.
• The Platform is intended for your personal and non-commercial use only, unless otherwise agreed upon through a separate agreement. Please note that the Platform is meant for use exclusively within India. You agree that if you access the Services from a jurisdiction outside of India, you will be considered to have accepted the Firlonaa company terms and conditions applicable to that jurisdiction.
• A key aspect of the Services is our company’s ability to send you text messages, emails, or WhatsApp messages, including regarding your bookings, usage of the Services, or as part of our promotional and marketing activities. While you can opt out of receiving these messages by contacting us at Firlonaacompany@gmail.com or calling +919896034903, you agree and acknowledge that this may affect our company’s ability to provide the Services.
• In some cases, you may need to provide identification proof to access the Services, and you agree to do so. Failure to comply with this request may prevent you from using the Services.

3. ACCOUNT CREATION-:

(a) To access the Services, you will need to create an account on the website (“Account”). For this Account, you may be asked to provide certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years old.

(b) You confirm that all information provided for your Account is and will remain accurate and true. You agree to promptly update your details on the Platform if any information changes or is modified.

(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any unauthorized use or disclosure of your Account or any security breach related to your Account.

(d) You are responsible for all activities carried out through your Account, including those performed by others. We shall not be held liable for any unauthorized access to your Account.

(e) You agree to receive communications from us regarding (i) payment requests, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matters related to the Services.

4. Agreement to Use Data-:

(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy can be found at https://firlonaa.com/privacy-policy/ and outlines the types of personal data we collect or process about you, as well as how we process such data.

(b) In addition to any consent you provide under the Privacy Policy, you also consent to us sharing your information with other third-party service providers. We may use the information and data related to your use of the Services for service provision, analytics, trend analysis, and statistical purposes to improve the effectiveness and efficiency of our Services, as well as to offer beneficial schemes, new offers, and enhance the user experience.

(c) Subject to applicable laws, we may be required by law enforcement agencies, government authorities, or related bodies to disclose data about you in connection with criminal or civil proceedings. You understand and agree that, in such cases, we have the right to share this data with the relevant agencies or authorities.

5. BOOKINGS-:

(a) Orders: The Firlonaa company website allows you to request various Services at a time that suits you, based on available slots. To make a booking, follow the instructions on the Platform and provide the necessary details. We make reasonable efforts to connect you with a Service Professional available at the requested time. In the unlikely event that we cannot find a Service Professional for your chosen timeslot, we will contact you to arrange an alternative time.

(b) Confirmation: After you place a request, we will confirm your booking via SMS, email, push notification, or call. Once your booking is confirmed, payment must be made according to these Terms or as stated on the Platform. After identifying a Service Professional for your requested Services, you will receive confirmation via SMS, email, or push notification.

(c) Cancellations: Bookings that are cancelled before confirmation on the Platform will not incur any charges. Firlonaa company’s cancellation policy outlines the applicable cancellation fees.

(d) Substitution: If a selected Service Professional is unavailable or cancels, we will offer a substitute from our registered Service Professionals.

6. Opportunity  of Our Company Services-:

• Company offers the Our Company Platform to support technicians in finding work and help customers avail their services.
• Company assigns the verified technicians (according to their availability) for the selected service.
• Customer can change order details or cancel the order if it has not yet been accepted and still has ‘received status.’
• After the task has been assigned to a technician, his details will be shared with the customer through SMS and Our Company’s Website -https://firlonaa.com/
• Upon completing the task, the customer can either pay in cash or through online means, that includes Bank transfer, UPI Methods.
• After receiving the cash, the technician will pay the agreed-upon due service charges to Our Company.
• If the customer transfers the payable to the technician through online means, the technician will transfer Company’s service charges the same day.
• In the event of an extension of any service, both technician and customer should inform Our Company, or else company will not take responsibility for any mishap, damage, or repair, or Services taken by customers.
• Our verified technicians will adhere to the customers’ specific needs in a manner specified in the technician-company contract.
• Both technician and customer will provide their reviews about the service after its completion.

7. Role & Obligations of Our Company-:

• Company connects customers with technicians for offering convenience to the first and employment opportunities to the later.
• The age of a technician registering with us should be more than 18 years.
• The user of our service can either be a company or an individual.
• Account creation and booking of orders on Our Company are completely free of cost.
• At its will, Our Company may deny allowing any individual the creation or registration of an account with Company or suspend or cancel any existing account.
• Our Company takes no responsibility for any aspect of the technician and customer interaction (performance, delivery, description of Services, etc.)
• We do legal background checks of the technicians during the registration process but do not take any responsibility for wrongdoing by them at the site. In case of any theft or damage (intentional or unintentional), we can only provide you with information about the technician. We would not be able to support you any further if you want to go for legal proceedings.
• Our Company has no responsibility to any customer to support or involve itself in disagreement among Company’s platform users expect for enhancing user experience.

8. Collection and Use of Your Personal Information by Firlonaa Company-:

a) Data the Website  is collecting about the user:-

The Website  collects the Phone Number, email, gender, and name of the user who wants to place an order or register on our site (https://firlonaa.com/). Otherwise, we are not collecting data from users who only visit our site.

b) What purpose the Website  is using that  Customer data:-

The Website www.firlonaa.com  uses the data for account creation on  Our company platform, The user has to put all the info mentioned above in point (a)  in the signup form.

we use this data in user booking like contact number, name, and email to provide our Services.

we use gender for salon Massage, Spa  services only shown to females because these services are only for females and hide from men.

c) How the user may request that the data be deleted:-

Users can delete the account from the Website  by clicking the delete account button in the accounts section.

with the delete account action, all the data we collect in signup or the order form is deleted from our system. other than that users can email us for data deletion at Firlonaacompany@gmail.com  or contact us via call at +919896034903

d) How Users can Unlinked the social logins(Facebook & Google):-

If users want to unlink the social logins from the Firlonaa company. Users can click the unlink button in the accounts section in the resulting profile unlinked and all data related to this profile is deleted.

e) User’s personal data deletion-

user can delete the personal data from the Website  or request us via email Firlonaacompany@gmail.com or contact us at +919896034903

also, the user requested us via the Contact Us form https://www.firlonaa.com/contact-us

for more details check our Privacy policy page at- https://firlonaa.com/privacy-policy/

9. User Obligations-:

• By agreeing to these conditions, you will all time:
• obey this Contract and all applicable regulations and laws.
• post the only correct information on the Our Company Platform.
• Quickly and competently perform duties to the other user under the Contract.
• Guarantee that You are mindful of all regulations that apply to You as a technician or a customer.
• Agree that any content (provided by Our company, a customer, or Technician) on Our Company Platform may not be utilized for other business purposes or on third party sites without asking permission from Our Company’s.
• You must not use Our Company Platform for any immoral or illegal or activity.
• You must maintain your Our Company account by yourself and not sell or transfer your Account, or allow others to use it. You must also know that selling or transferring your Account’s contents to a third part is also prohibited.
• You agree that any information posted on the Our Company Platform should not be actually or potentially damaging to Our Company or any other individual. Damages include, but are not limited to, financial loss that may or will be suffered by Our Company.
• Technicians must deliver Services to the customer in accordance with the Contract, except if the Services are forbidden by law.
• Technician must not charge a customer any additional fees on top of the advertised fee. Although, the parties to a Contract may decide to adjust the Agreed Price through Our Company Platform.
• It is suggested not to demand payments separate from Our Company Platform from the customer. This is suggested for the safety of your payment.
• If the customer agrees to reimburse any additional amount spent on equipment needed for the process, it will be the your (Technician’s) sole responsibility to get the money from him. Our Company will not be a part of this aspect of the service delivery.

10. COSTS, CHARGES, AND PAYMENT CONDITIONS-:

• Upon agreeing to the Contract, the Technician owes Our Company the Service Fee, which will be cut from the Decided Fee held in the Account.
• If the assigned task is enhanced or extended, the increased fee will not be added to the agreed Fees.
• All charges and fees payable to Company are non-refundable and non-cancellable (subject to the right of Non-Excludable Conditions).
• Until all Fees are not paid,  Firlonaa Company may restrict any User account.
• Customer will pay only service charges online and for material he/she will be paying the professional providing the service or the shop keeper.
• To clarify, if you choose to pay by ‘cash upon completion’, you agree to pay both the Charges and Fees to the Service Professional.
• Any additional charges asked by service provider must be informed to customer care.
• For clarity, please note that the Charges are payable directly to the Service Professionals, and Firlonaa company acts solely as a limited collection agent on behalf of these Service Professionals to collect and transfer the amounts owed to them.
• Our company will inform you of the applicable Charges, Fees, and payment methods at the time of booking. Typically, payments for Professional Services can be made via credit cards, debit cards, net banking, wallets, UPI, or cash upon completion of the service. We reserve the right to modify and limit the payment methods available to you. You understand that certain payment options, such as cash upon completion, may not always be available. For clarity, if you choose to pay via ‘cash upon completion,’ you acknowledge that both Charges and Fees will be payable directly to the Service Professional.
• You acknowledge and agree that Charges and Fees in specific geographical areas may rise significantly during peak demand periods. Firlonaa company will make reasonable efforts to inform you of any applicable Charges and Fees. However, by using the Services, you accept responsibility for the Charges and Fees incurred under your Account, regardless of whether you are aware of them.

Payment Processors- We may utilize a third-party payment processor (“Payment Processor”) to process payments through your chosen payment method. The processing of payments will be governed by the terms and policies of the Payment Processor, in addition to these Terms. We are not responsible for any errors made by the Payment Processor. If a payment fails, the debited amount will be refunded according to the Payment Processor’s terms.

 Cancellation: You may choose to cancel your service request from a Service Professional at any time before their arrival. In this case, you may incur a cancellation fee as per Firlonaa company’s cancellation policy. Firlonaa company reserves the right to charge or deduct the applicable cancellation fee.

11. Cancellation Policy:-

•  You can cancel your order 24 hours before the time of the appointment. After this, the request for the cancellation of an order will not be processed.
•  The appointment shall be canceled if you do not provide us with the required information for the processing of your requested service.
• In case there is no one at the given address to get the services done, and you do not respond to our attempts to connect to reschedule a visit with you, your order shall be canceled.
• Order will be canceled if the delivery of the required equipment and supplies to the given address has invalid.
•  Customer should inform before the arrival time otherwise we charged  Visiting Amount on every Cancellation.
• If the Cancellation inform before the vender assignment in case of advanced payment we refund the full payment on same day.
•  You can reach out to us through email, social media, live chat, or the given contact number to request the cancellation of the order. at Firlonaacompany@gmail.com  or contact us at +919896034903

12. Return Policy-:

• Our partner (vendor/beautician) will be liable to return the charges if they receive in cash and the company will return the full amount to customers if received through online methods.
• Customer is permitted to claim refund from False Service ,Incomplete job, Misbehavior from service provider.
• Firlonaa Company retains the right to approve or reject a refund request. Refund claims will be reviewed by collecting details about job completion from the service provider. The outcome of the claim, along with the reason for approval or rejection, will be communicated to the customer via their registered email ID.

• It will be only valid for the service provided. For instance, if AC’s indoor was serviced and the problem arises in the outdoor, it will not be applicable.
• The return service amount will be transferred to the customers’ digital wallet by our company on next 1 working day.
• If the customer transferred the charges online, the bank will not be responsible for returning money instead it will be added to his/her digital wallet.
• It will only be applicable on the service charges and not the material bought for the service for customers.
• To complete your return if you do not want our services, or cancel  then, we require a receipt or proof of purchase after that Firlonaa company will refund full amount on next 1 working day.
• We return the full amount through online methods if service is cancelled or not taken by customers.

13. Delivery policy-:

•   Our Company Partner arrived on the task location in required time of 2 hour from booking time.

14. YOUR RESPONSIBILITIES-:

• (a) You represent and warrant that all information you provide in relation to the Services is complete, accurate, and true as of the date of accepting these Terms, and shall remain so while you use the Services. If any information you provide changes during the term of these Terms, you agree to update us immediately. We are not responsible for any loss or damage you incur if the information, documentation, materials, or data provided is incorrect, incomplete, or misleading or if you fail to disclose any important details.
• (b) You agree to fully cooperate with us in defending against any legal actions arising from your breach of obligations under these Terms.
• (c) Regarding the User Content, you represent and warrant that:
• (i) You own all necessary intellectual property rights or have obtained all permissions to share User Content and grant the licenses outlined in these Terms;
• (ii) You are fully responsible for all activities on your account and for the User Content you share;
• (iii) The User Content does not violate any of your other obligations under different agreements;
• (iv) The User Content does not infringe or misappropriate any intellectual property or proprietary rights, including rights to publicity or privacy;
• (v) The User Content is free from viruses, corrupted data, or other harmful files;
• (vi) The User Content does not infringe upon third-party rights; and
• (vii) The User Content does not belong to anyone else, does not harm national security, or violate any laws or public order, nor does it contain any offensive, harmful, or objectionable material.
• (d) You shall only use the Services in the manner expressly permitted in these Terms. Without limiting this, you shall not:
• (i) Infringe upon any proprietary rights, such as copyrights, patents, trademarks, or trade secrets;
• (ii) Except as provided in these Terms, copy, distribute, modify, reproduce, or create derivative works of the Services;
• (iii) Use the Services to transmit any harmful software, viruses, or any disruptive code;
• (iv) Use any automated system or manual method to monitor or copy any part of the Services;
• (v) Engage in the systematic collection of content to create a database or directory;
• (vi) Use the Services unlawfully, fraudulently, or in a manner inconsistent with these Terms;
• (vii) Reverse engineer or decompile the Services;
• (viii) Link to or mirror any part of the Services;
• (ix) Violate applicable laws in any way.
• (e) You agree not to engage in any activity that interferes with or disrupts the Services.
• (f) You shall not attempt to access any unauthorized parts of the Services, systems, or networks by illegal means such as hacking or password mining.
• (g) You agree not to solicit, attempt to influence, or encourage a Service Professional to cease their engagement with the Platform or offer services outside the Platform. You agree this restriction is reasonable for protecting the privacy and security of Service Professionals and does not prevent you from obtaining similar services through the Platform or other means. You acknowledge that the harm to Service Professionals if this clause is not enforced outweighs any potential harm to you.

15. TERM AND TERMINATION-:

• (a) These Terms will remain valid unless terminated in accordance with the provisions outlined here.
• (b) We may restrict, deactivate, or terminate your access to, or use of, the Services, or any part thereof, (i) immediately and at our sole discretion, (A) if you fail to comply with any of the obligations, responsibilities, or covenants under these Terms, (B) if you cease to be a user of our Services, (C) if you no longer qualify under applicable law or the standards and policies of Firlonaa company or its affiliates to access and use the Services, or (D) if you violate or breach the Community Guidelines, (ii) with 30 days’ written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.
• (c) You may terminate these Terms at any time and for any reason by sending a notice to Firlonaa company at Firlonaacompany@gmail.com.
• (d) Upon termination of these Terms:
• (i) The Account will expire;
• (ii) The Services will be suspended;
• (iii) These Terms shall terminate, except for those provisions that are expressly or by implication intended to survive termination or expiration.

16. DISCLAIMERS AND WARRANTIES-:

• (a) The Services are provided on an “as is” basis without any warranty of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. We make no guarantee that the Services will meet your needs or expectations.
• (b) No advice or information, whether oral or written, obtained by you from us, will create any warranty that is not expressly stated in these Terms.
• (c) While Firlonaa company strives to provide accurate information regarding our Services and Charges, pricing errors may occasionally occur.
• (d) You agree and acknowledge that we are simply a Platform that connects you with Service Professionals, and we are not responsible for any obligations not explicitly stated in these Terms. We do not bear responsibility for the fulfillment of any bookings, the performance of the Services by any Service Professional, or for any acts or omissions by the Service Professionals during their provision of the Services, including any damages caused to property. By booking Services through the Platform, you are entering into a contract with the relevant Service Provider for those services, and we do not accept responsibility or liability, nor do we offer any warranty, representation, or guarantee regarding the Service Professional’s performance under that contract.
• (e) You agree and acknowledge that obtaining services directly from any Service Professional is solely at your own risk, and in such cases, you waive any rights you may have under these Terms.
• (f) We do not guarantee, warranty, or make any representation concerning the reliability, quality, or suitability of the Service Professionals.
• (g) You hereby assume full responsibility for any consequences arising from your use of the Services and expressly agree that we shall have no liability in this regard.
• (h) Firlonaa company will maintain a complaints management framework and manage it in a reasonable manner on behalf of Service Professionals in accordance with applicable legal requirements.
• (i) To the fullest extent permitted by law, we, our affiliates, and related parties disclaim all liability for any loss or damage arising out of or related to:
• (i) Your use of, inability to use, or availability or unavailability of the Services.
• (ii) Any defects, interruptions, or delays in the operation or transmission of information to, from, or through the Services, communication failures, theft, destruction, or unauthorized access to our records, programs, services, servers, or infrastructure related to the Services.
• (iii) The failure of the Services to remain operational for any length of time.
• (iv) The loss of User Content and other data in connection with your use of the Services.
• (j) In no event shall Firlonaa company, its officers, directors, employees, contractors, agents, licensors, partners, or suppliers be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including, without limitation, lost business opportunities, lost revenue, loss of anticipated profits, or any other pecuniary or non-pecuniary loss or damage), even if Firlonaa company or an authorized representative had been advised of the possibility of such damages, arising from (A) these Terms, (B) the Services or the Pro Services, (C) your use or inability to use the Services or Pro Services, or (D) any other interactions with another user of the Services.
• (l) Nothing in these Terms shall exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

17. INDEMNITY-

• You agree to indemnify, defend at our discretion, and hold harmless us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives from any claim, demand, lawsuit, legal proceeding, losses, liabilities, damages, and costs (including, but not limited to, all damages, liabilities, settlements, and attorneys’ fees) arising from or related to your access to the Services or Pro Services, use of the Services or Pro Services, breach of these Terms, or any breach of these Terms by any third party who may access your Account.

18. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION-

• (a) These Terms shall be governed by, interpreted, and enforced in accordance with the laws of India. Subject to the other provisions in this section, the courts in New Delhi shall have exclusive jurisdiction over any matters arising from these Terms or the use of the Services.
• (b) Any disputes, disagreements, conflicts, or issues arising from these Terms shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time, which is incorporated by reference in this clause. The arbitration tribunal shall consist of a single arbitrator appointed by Firlonaa company. The arbitration will be conducted in English. The parties involved in the arbitration agree to maintain confidentiality and not disclose any information, except to those on a need-to-know basis or legal advisors, unless required by law. The decision of the arbitrator will be final and binding on all parties. Each party shall bear its own costs in relation to the dispute.

19. MISCELLANEOUS PROVISIONS-

• (a) Changes to Terms: These Terms may be updated or revised by us at any time, and all changes will take effect as soon as they are posted on the Platform. It is your responsibility to review these Terms regularly for any updates. If you continue to use the Platform after the changes are posted, you will be considered to have accepted the updated Terms.
• (b) Modification to the Services: We reserve the right to add, modify, or suspend the Services, either temporarily or permanently, with or without cause, at any time. We will not be held liable for any additions, modifications, suspensions, or discontinuations of the Services.
• (c) Severability: If any provision of these Terms is found to be unlawful or unenforceable by a court or other competent authority, the remaining provisions will still be valid. If an unenforceable provision could be made enforceable by removing part of it, that part will be considered removed, and the rest of the provision will stay in effect (unless this conflicts with the intention of the clause, in which case the entire provision will be removed).
• (d) Assignment: You may not transfer, sell, assign, or license your rights, obligations, or Account under these Terms without our prior written consent. We can provide or deny this consent at our discretion. We may assign our rights to any of our affiliates, subsidiaries, parent companies, successors, or third parties without notifying you in advance.
• (e) Notices: Any notices, requests, or communications to us under these Terms should be sent to Firlonaacompany@gmail.com
• (f) Third-Party Rights: No third party will have the right to enforce any part of these Terms.
• (g) Force Majeure: We will not be liable for any failure or delay in performing our obligations if it is caused by circumstances beyond our reasonable control, such as strikes, utility failures, acts of God, war, riots, civil unrest, malicious damage, or compliance with laws or government orders.

20. Procedure to avail our services-

Step 1: Open Website and go to the Login

Step 2: Choose your subscription plan.

Step 3: Enter your payment method.

Step 4: Schedule your visit.

Step 5: Your subscription is successfully done.

21. Maintenance Inspection(s):

Our professional home inspector will analyze the entire property’s structure, components, and systems to look for anything that would need to be replaced or repaired, such as the walls, ceilings, plumbing and sewage, and electrical system.

22. Equipment Requirement:

The Maintenance Company technicians bring their tools, equipment, and supplies when they receive a call or a booking request. however, if something needs to be replaced, such as wiring, a light bulb, filters, and valves you will be paying for it out of your pocket.

23. Non-Covered Repair :

The company’s inspection and fixing offers are mentioned in packages. The Company shall not cover the replacement/installation of parts that are subject to natural wear and tear. Additional services, if required, shall be charged separately based on the time and material. The company only provides daywork service from 9 a.m. to 6 p.m. However, in addition to the contract cost, extra charges should be paid for emergency late-night bookings.

24. Liability Of Losses:

During the visit by Our Company’s Experts , the property owner or any of his/her representatives should be present. Under the supervision of this representative, all work should be completed.

If it is found that the owner’s property has been damaged, mishandled, or stolen, Our Company and its partners shall conduct a detailed investigation. If no proof can be found during this investigation that could be traced to the company’s representative at work, the company will not be held liable. The property owners are urged to be present at the time-of-service delivery and safeguard their important assets and belongings while the representative is on the site.

25. Material charges & Visiting Charges—

1. Material charges are additional. Customer can either purchase the material directly or request the service partner to procure it. Time for material procurement will be charged in the final bill.
2. If the user decides not to proceed with the service delivery or reschedules the service after partner arrives at the user premises, Visiting Charges will be charged as inspection charges
3. An additional will be added to the service charges for service delivery between 08:00 PM and 08:00 AM.
4. Our service partner will help you with a quotation in case of long hour work schedules. Please confirm the quotation before initiating work to avoid any conflict on service completion. In case you do not want to continue service, we may charge inspection charge .

27. Customer interactions—

 (1) Customer conduct refers to the behavior and actions expected from you while using our services, ensuring respect, fairness, and compliance with our guidelines.

(2) Please Treat Service Professionals with respect and provide a safe, clean, and suitable place for them to work. They may refuse service if the location is unsafe or if you behave inappropriately. We may limit your access to services if you are disrespectful, abusive, or act unlawfully.

(3) Discrimination against Service Professionals is prohibited, including based on race, religion, caste, nationality, disability, sexual orientation, gender, marital status, age, or other protected traits. Refusing services for these reasons is not allowed.

(4) You are responsible for any discrimination against Service Professionals or failure to provide a safe, clean, and suitable location for their work. You must also share any information that could affect their ability to work or their health, safety, or well-being. 

28. Cache-

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.

29. Service Providers’ Liability-

• The professionals delivering services through Firlonaa are independent contractors and not employees of Firlonaa.
• Firlonaa does not assume responsibility for the actions, quality, or outcomes of the services rendered.
• Any disputes regarding the services should be addressed directly with the service provider.
• Identity Verification

• Firlonaa maintains identity proof for all registered service professionals on our platform.
• Upon request and under appropriate circumstances, Firlonaa may provide the identity proof of the assigned professional to the customer.
• Booking and Payment

• Customers can choose to pay for services via online or offline methods.
• Payments made through the online platform are secure and processed via trusted third-party payment gateways.
• Firlonaa takes a commission for facilitating connections between customers and service professionals.
• Firlonaa is not liable for any discrepancies, disputes, or losses arising from offline payments made directly to service providers.
• Scope of Services-

• While Firlonaa makes every effort to ensure accurate service listings and professional availability, unforeseen circumstances may occasionally lead to delays, cancellations, or the rescheduling of appointments.
• Firlonaa does not guarantee uninterrupted service or availability of specific professionals.
• No-Responsibility of service provider : The use of the Firlonaa website and services is at the user’s own risk. Firlonaa is not responsible for any damages, losses, or injuries resulting from the use of our platform, interactions with service professionals, or services rendered. Customers are advised to exercise due caution and judgment when booking services or interacting with professionals.
• Indemnification: By using Firlonaa’s platform, customers agree to indemnify and hold Firlonaa harmless from any claims, damages, or liabilities arising from interactions or transactions with service providers.
• Force Majeure: Firlonaa shall not be held responsible for any failure or delay in services due to causes beyond our reasonable control, including natural disasters, technical issues, or government restrictions.

30. Contact Information

For questions or concerns regarding these Terms and Conditions, you can reach us at:
Email: firlonaacompany@gmail.com
Phone: +91 98960 34903